FAQ

Frequently Asked Questions – FAQ

Your questions, answered here. If you cannot find your answer, then please do not hesitate to contact us at any time.

Q – How do I order digital content from your site?

A – Simply search for the item you are looking for, usually via the site search box and then add that item to your online basket. You can then proceed to the Checkout and complete your purchase on-line with us with confidence.

Q – How do I pay for items?

A – When using our secure on-line checkout you may choose to pay by using either your American Express, Visa, MasterCard or Maestro payment card.

Q – Can I pay in my local currency?

A – Yes you can! Simply proceed to buy the eBooks you need by adding these to your online basket and proceed to the secure online checkout. Using our Dynamic Currency Converter (DCC) when you enter your payment card details, you will then be shown the cost of your purchase in your own local currency, prior to submitting your purchase to us.

Q – What happens after I place my order? 

A – Once the order has been placed and paid for, an email is sent to you with confirmation of your order. A separate email will then be sent with a link to the item ordered to download to your device.

Q – What types of content are available?

A – There are over 600,000 eBook titles in our catalogue. They are categorised according to the type of content and subject. If you are looking for particular materials and need assistance please use the contact form or live chat to ask for assistance in locating what you need.

Q – Where  can I use the content and what is the licence restriction?

A – The eBook purchased is provided for your personal use on a device that has Adobe Digital Edition eReader installed. This is easy to download for free and allows you to easily read and manage all your eBooks and digital documents on different devices.

Q – Why do I need to download ADE Adobe Digital Edition eReader ?

A – The eBook is designed to be read on a mobile or desktop device but it needs some software to interpret it and display it correctly. By registering  with Adobe to have an  Adobe Digital Reader installed on your device, it is also enabling you to secure your content and make it easy to manage across all of your devices. You can register multiple devices so that you are never without access to your purchased content.

Q – What features does ADE offer me?

A – ADE provides a number of features to help you organise content including Search, Bookmarks, Highlighting, change the size of text, choice of font, sorting, setting up bookshelves and so on. This is easier than working with paper books and allows you to find and highlight text and add notes to easily support studies.

Q – Can I use ADE for PDFs?

A- Yes, you can use it with ePUB formats of ebooks and PDFs. Simply navigate to the folders where your content is located and select to add into your bookshelves.

Support

Should you wish to contact us with any order support questions, please visit our Support Pages for details.